Ace With Florence

Help

Center

Find quick solutions, technical support, and expert study tips to get the most out of your preparation.

Help

Center

Find quick solutions, technical support, and expert study tips to get the most out of your preparation.

Browse Help Categories

Get Started

Creating an account is simple:

  • Click the Sign Up button.
  • Enter the required information.
  • Verify that your details are correct.
  • Submit your registration.
  • Once completed, you can log in and access your dashboard.

If you’ve forgotten your password:

  • Click Forgot Password on the login page.
  • Enter your registered email address.
  • Check your inbox for password reset instructions.
  • Follow the instructions to create a new password.
  • Log in using your updated credentials.

If you do not receive the email, please check your spam or junk folder.

Yes. Ace With Florence can be accessed on:

  • Smartphones
  • Tablets
  • Laptops
  • Desktop computers

For the best experience, we recommend:

  • Using an updated browser.
  • Maintaining a stable internet connection.
  • Ensuring your device battery is sufficiently charged before beginning a test.

Using CBT Practice Tests

To begin a practice session:

  • Log in to your account.
  • Open your dashboard.
  • Select your preferred CBT practice test.
  • Read the instructions carefully.
  • Click Start Test.

If your connection drops during a test:

  • Reconnect to the internet as quickly as possible.
  • Return to the Ace With Florence platform.
  • Resume your session if the test settings permit.

To minimise interruptions, we recommend:

  • Using a reliable internet connection.
  • Avoiding areas with poor network coverage.
  • Closing unnecessary applications running in the background.

Yes. Retaking tests can help you:

  • Reinforce previously learned concepts.
  • Identify areas requiring improvement.
  • Build confidence.
  • Improve speed and accuracy under timed conditions.

Where available, you may receive:

  • Your overall score.
  • The correct answers.
  • Explanations for selected questions.
  • Opportunities to learn from mistakes.

Please note that feedback options may vary depending on the specific practice test.

Payments and Access

If your access has not been activated:

  • Confirm that your payment was successful.
  • Allow the stated processing period to elapse.
  • Gather proof of payment.
  • Contact our support team with:
    • Your full name,
    • Registered email address,
    • Payment details or receipt.

Our team will investigate and assist you promptly.

Your access period depends on the package selected during purchase.

Before completing payment, you will be informed of:

  • The duration of access,
  • The features included,
  • The applicable renewal terms.

Payments are generally non-refundable once access has been granted.

Exceptions may apply where:

  • Required by applicable laws;
  • An error occurred on our part; or
  • A refund is expressly permitted under our refund policy.

Technical Support

Please try the following steps:

  • Refresh the page.
  • Check your internet connection.
  • Clear your browser cache.
  • Close and reopen your browser.
  • Try another supported browser.
  • Attempt access using a different device.

If the issue persists, contact our support team.

Before contacting support:

  • Confirm that your email address is entered correctly.
  • Verify that your password is accurate.
  • Ensure that Caps Lock is not enabled.
  • Try resetting your password.
  • Refresh your browser and try again.

If you still cannot access your account, please reach out to us for assistance.

Study Tips

To maximise your preparation:

  • Develop a realistic study timetable.
  • Practise consistently rather than cramming.
  • Review mistakes from previous tests.
  • Focus more attention on weaker subjects.
  • Take short breaks to maintain concentration.
  • Monitor your progress regularly.

Remember: consistency often produces better results than occasional intensive study sessions.

You can improve by:

  • Practising under timed conditions.
  • Reading each question carefully.
  • Avoiding unnecessary rushing.
  • Eliminating obviously incorrect options.
  • Reviewing errors after each practice session.
  • Building familiarity through repetition.

Over time, these habits can significantly improve both confidence and performance.

During the final week:

  • Revise important topics.
  • Complete a few final practice sessions.
  • Avoid learning entirely new material.
  • Organise everything you will need for the exam.
  • Get adequate sleep.
  • Eat well and stay hydrated.
  • Maintain a positive mindset.

On the day of your examination:

  • Arrive early if attending a physical centre.
  • Ensure your required materials are ready.
  • Read all instructions carefully.
  • Manage your time wisely.
  • Stay calm if you encounter difficult questions.
  • Answer the questions you know first.
  • Trust the preparation you have put in.

Remember, confidence comes from preparation.

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Need More Help?

Can't find what you're looking for? We're happy to assist.

Email Support

contact@acewithflorence.com

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (WAT)
Saturday: 10:00 AM – 2:00 PM (WAT)
Sunday: 12:00 PM – 4:00 PM (WAT)

Response Time

We respond within 24 hours.

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